Privacy Policy

1. Introduction

CrediQ, operated by Kang FinTech Solutions ("we," "our," or "us"), is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our credit scoring platform and services.

By using CrediQ, you consent to the data practices described in this policy. This policy applies to all users of our platform in Cameroon and complies with applicable data protection laws, including BEAC regulations and COBAC standards.

2. Information We Collect

2.1 Personal Information

• Full name, email address, and phone number
• Date of birth and identification information
• Employment details and income information
• Banking and financial account information
• Mobile money transaction history (MTN, Orange Money)
• Utility bill payment records
• Location and residence information

2.2 Financial Data

• Credit history and loan repayment records
• Current outstanding debts and obligations
• Savings and investment account information
• Business ownership and income sources
• Payment behavior and transaction patterns

2.3 Technical Information

• Device information and browser type
• IP address and location data
• Usage patterns and platform interactions
• Cookies and similar tracking technologies

3. How We Use Your Information

• Calculate and provide personalized credit scores
• Generate financial health assessments and recommendations
• Verify your identity and prevent fraud
• Improve our credit scoring algorithms and services
• Comply with regulatory requirements and legal obligations
• Communicate with you about your account and services
• Provide customer support and respond to inquiries
• Conduct research and analytics to enhance our platform

4. Information Sharing and Disclosure

4.1 Authorized Disclosures

We may share your information with:

• Financial institutions for credit assessment purposes
• BEAC and COBAC for regulatory compliance
• Third-party service providers who assist in our operations
• Credit bureaus and financial data aggregators
• Legal authorities when required by law

4.2 Your Consent

We will not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent. Any sharing for credit assessment purposes will be clearly disclosed and require your authorization.

5. Data Security

We implement robust security measures to protect your personal and financial information:

• End-to-end encryption for all data transmission
• Secure data storage with regular backups
• Multi-factor authentication and access controls
• Regular security audits and vulnerability assessments
• Compliance with international data security standards
• Employee training on data protection practices

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request copies of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Obtain your data in a structured format
• Opt-out: Withdraw consent for certain data processing activities
• Complaint: File complaints with relevant data protection authorities

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Financial data may be retained for up to 7 years as required by Cameroonian banking regulations. You may request data deletion, subject to our legal and regulatory obligations.

8. International Data Transfers

Your data is primarily processed within Cameroon and the Central African Economic and Monetary Union (CEMAC). Any international transfers will be conducted with appropriate safeguards and in compliance with applicable data protection laws.

9. Children's Privacy

CrediQ is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes via email or through our platform. The effective date at the top of this policy indicates when it was last updated.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

12. Regulatory Compliance

CrediQ operates in compliance with Cameroonian data protection laws, BEAC regulations, and COBAC banking standards. We are committed to maintaining the highest standards of data protection and financial privacy as required by Central African regulatory authorities.